Event Management Services

Following the execution of your Event’s License Agreement, the Center will assign an Event Manager to work with you to plan and implement your event. The Event Manager will contact you as soon as assigned and will remain as your primary Center liaison through the conclusion of your Event.

A major function of the Event Manager is to gather all event information and disseminate that information to our operating departments. These departments include Engineering, Security, Housekeeping, Logistics, Audio/Visual, Tele-Communications, and other Center services.

Additionally, your Event Manager will introduce you to an associate in our Food Services Department. Your Food & Beverage representative will coordinate all of your catering requirements.

The Event Manager will also be responsible for coordinating the activities of service contractors as they interact with the Center. Integral to the success of your Event is your commitment to provide the Event Manager with up-to-date information relative to your specific needs. You will find it beneficial to send your Event Manager copies of pertinent information, printed programs, and exhibitor kits.

A pre-event meeting (pre-con) is required to give you and your staff the opportunity to meet key associates from the Convention Center and its catering department, as well as any host hotels (when applicable) that will be responsible for servicing your event. At the meeting, your event agenda will be reviewed for any last-minute details or changes that may have occurred.

The Connecticut Convention Center also recommends scheduling a post-event meeting at the close of your event to discuss the quality of service received by you, and to define any problems that you may have experienced. Your Event Manager will, in any case, provide a Client Satisfaction Survey for your comments and/or suggestions.

It is also important to remember that the Connecticut Convention Center is a multi-purpose facility, and it is normal to have more than one event in the building at a given time. Your Event Manager relies on the information you provide in coordinating multiple show requirements and the usage of public areas. By receiving information early, the Event Manager can assist you in avoiding unnecessary charges, alert you to potential problems, and ensure the smooth operation of your Event.